Direct Sucks Customer Reviews and Feedback

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Former Employee - Call Center Agent says

"I worked at Customer Direct full-time Cons: The management is terrible there"

Former Employee - Reservations Agent says

"I worked at Customer Direct full-time for less than a year Cons: Management and their hair brained ideas"

Former Employee - Customer Service Representative says

"I worked at Customer Direct full-time for less than a year Cons: Micromanaging, no 401k, low pay, no paid holidays, they do everything they can not to grant you your PTO, they will walk you out if you try to give notice, demeaning attitude towards employees, don’t expect to take PTO with you when you leave. They are shady and unethical. Revolving door and they do nothing to change that. They simply blame it on the worker or the industry."

Former Employee - Anonymous Employee says

"I worked at Customer Direct full-time Cons: The attendance policy that was revised in November is not fair to those who has a severe illness and must attend a doctor appointments often. So don't get sick because they don't take Dr. excuses anymore. Also, do not go .25 over your 10 points allotted or you will get fired no questions asked right before Christmas. The do not care about you or that you have family or an illness. Even if all your scores for calls were in the 90's and you are an awesome agent. Rules are rules they say, yet I know someone there that's at 13 points! In conclusion, My personal supervisor was Awesome, The rest not so much. Took forever to get assistance on a call."

Reservations Agent says

"I worked at Customer Direct Cons: They have certain people that they ride continuously to make the job even harder than it already is."

Former Employee - Customer Service Representative says

"I worked at Customer Direct full-time for less than a year Cons: From he playing of favorites, the narcissism, and the non-existent supervisor help, to the persecution of anyone who dares not "play along", to being told that there aren't enough calls so you are subjected to being told to "go home". Of course it only happens to the people they don't like. I was even told by a supervisor that he is one of the ones that is fair with sending people home, which is very telling. You have to watch your hours & your paycheck, because they will conveniently manage to short your check when they make errors. When the supervisors actually are on the call center floor, they will micromanage everything, and if you make a statement that they deem unfit, you will now become the target of severe retribution up to and including being written up for made up violations."

Current Employee - CSR-1 says

"I have been working at Customer Direct full-time for less than a year Cons: They run it like a military, you never get praised for the good you do, only negative feed back, they train you on 1 large account, and with-in 2 months you are trained on 6 more large accounts but pay stays the same. The hussle and bussle you paycheck and play with your hours. I do not recommend this job to anyone. Do not respect sick time, or family life."

Former Employee - Customer Service Representative says

"I worked at Customer Direct full-time for less than a year Cons: •Unprofessional management and co workers •They don't care about their employees at all! • They are not flexible with your home schedule and they don't care if you have a crisis going on at home or with your kids, they are quick to fire you."

Current Employee - Anonymous Employee says

"I have been working at Customer Direct full-time Cons: Nepotism/favoritism is a requirement if you want to get a raise or move up in the company if not forced to work overtime and expected to do the jobs of the family member or favorite benefits suck clients are sketchy and use customer direct to con money out of people"

Former Employee - Customer Service Representative says

"I worked at Customer Direct full-time for less than a year Cons: You cant use your PTO when requested no matter how early in advance you put it in. They pick and chose who to enforce rules on. There point system for attendance is just horrible it sometimes put points on that you didn't occur. Also mandatory overtime just for select people when they feel like it. Very unprofessional and they do not have a Corporate office which should tell a lot about the company alone there Corporate office is a answering machine."

tech (Former Employee) says

"I was there for 2 years. Some of the supervisors were barely out of High School and it showed with their immature attitude. While other supervisors did little to nothing at all. Any supervisor that was worth a hill of beans didn't last long or they would move to a different position. The pay is horrible, the scheduling is even worse, and you can be sent home whether you signed the go home early sheet or not. You had to follow a script on the phones. In most cases it didn't work with the issue that the caller was having. So there was a lot of yelling and getting cussed out by the callers. If you like getting gray hair prematurely along with developing an addiction to alcohol from the stress of the job. Then by all means apply! If you can spell your name, remember your SSN and home address. Then you will be hired. They aren't picky about who they hire, and the same goes for who they promote to supervisor or team lead."

Customer Sevice Agent (Former Employee) says

"Hours are inconstant. They will hire you for 40 hrs but knock you down to 30 or so. On top of that they will let you go early some days. You can use paid time off (if you have it) to supplement being let go early but not if they don't schedule you for those hours. They will also make you work a weekend day, sat or sun and wont let you have 2 days off in a row. If you have kids, that's tough trying to get things done or spend time with family. Cons: Short work hours, no sick leave, working every weekend, too many accounts to learn and use, possible lay off"

rep (Current Employee) says

"The company sounded great in the beginning, so they suckered you in. Rules change at drop of a hat. Things that you needed help with took to long to resolve while having a caller on hold. Only good thing about job was working at home. Now people are being layed off, unless your a favorite. Not a recommended job. Cons: everything"

Customer Service Representative (Former Employee) says

"They lied from the beginning. I had to threaten to quit after training because it was supposed to be work at home and they changed their stories. Cons: short breaks, micro management, horrible supervisors"

Call Agent/Tech Support (Former Employee) says

"The training is horrible, their trainers crash learn new accounts, only getting the material the night before they themselves have to train a class. They're very unorganized, and as a business take on more accounts then they can handle."

Agent (Current Employee) says

"I got a job here and was lied to from the beginning. The pay is 11 dollars not 12! The management is terrible and they are constantly looking for a way to fire people. The old farts who have been working there forever hang up on customers all the time and still have their job meanwhile a customer said that my coworker hung up on him and she was fired immediately. When in actuality the supervisor was not at the desk where the call was transfered to ,which is normal if the morning sup is working. I've also had 3 different supervisors since I've worked there and haven't even made my 90 days yet. So that should tell you something. I wish I would have known what I was getting into before I took this job. But oh well back to my old job I go. Again I say do NOT do it! Cons: Management, point system and environment"

Customer Care Agent (Former Employee) says

"At first I worked at their office when it was in Chesterfield. Employees were not happy. There was a lot of favoritism. Extremely high turnover rate. Like others have said, they sent people home when work was slow so no steady income.When I moved to working from home I was responsible for providing most of my own equipment, like a computer that met their standards. There were a couple of specific company items I had to get from them that I had to pay a deposit. I did get that back on my final check after I turned the equipment back in. You also have to pay for a phone line which meant I had to pay to get a landline installed and make the monthly payment to the phone company. Half of the time the system would not let me log in and I would spend a lot of time trying to get it to work. That meant I would have to start early so I could be sure to be shown as logged in on time.There were a lot of system software and hardware problems. I asked for help from tech department and nobody would give me any help. The pay was low so not worth the stress. I quit. Cons: No support; low pay; work hours not guaranteed"

Agent (Current Employee) says

"The supervisors are very critical and reminds me of my high school days when you disagree with one supervisor, then the others take sides. Just like adolescents in high school. Cons: Lack of properly trained supervisors, Risk of being set-up to get fired by supervisors."

Agent/Customer Service (Former Employee) says

"The job seems like a dream come true. Then you get done with training and it still seems pretty great and the schedule is just how you want. After about 1-2 months it becomes a nightmare. You never get a weekend off even after requesting it ahead of time. The schedule is never consistent to try to plan your life around and their point system is a joke. They do not honor medical leave or Dr's notes. The supervisors are never available when needed to further assist customers and you are expected to only help customers to the minimum and get them off the phones. Then once you're reaching your 90 days, they will start to schedule you in 10 hr shifts daily and you're lucky if you get one day off a week. They believe working got them should be all your life consists of. They also advertise on their webpage that you get 3 weeks paid vacation "from the get go" and that's a complete lie as well. Cons: Management, hours, pto, No medical leave, no consistency in any aspect"

Call Center Representative (Former Employee) says

"When I worked there management was completely cut throat! Directors would tell the lower level employees what they wanted to hear, but would tell their supervisors completely different orders. They do not care about you or your life. They pay is OK. Cons: Management, and poor leadership"

Custom Service Representative (Former Employee) says

"It starts off good, but then you get out on the floor after a little bit of training. Management can be very rude. I started off with a script and it was changed 3 times in 3 months. Breaks are ten minutes. Good environment of people to work with but management is terrible. Cons: Short breaks, management"

Customer Service Rep (Former Employee) says

"You are sent home if the call volume is low."

Reservation Agent (Current Employee) says

"One big sorority and if you aren't part of the in crowd, then you don't get any assitance. Training is horrible, if you get training and that's a big IF. Expectations are out of reach considering the training is ridiculous and almost non existent. Stay Clear!! Beware!! Cons: everything else"

customer service (Current Employee) says

"if you think micromanagement is an okay way to deal with employees or if you think that micromanagement is a myth created by a bunch of whiners, then you might be okay. But if you are a person that comes in with your own pre-conceived ideas of what good customer service is or have been in any other customer service position with your own style and ethics, do not apply here. Cons: 10 minute breaks, micro management"

Customer Care Specialist/ Guest Service Specialist (Former Employee) says

"Work schedule and hours are not always consistent. On any day you could possibly be sent home after a couple of hours. Cons: Short breaks"

Technical Support Specialist Tier 2 (Current Employee) says

"Is just another job, people that last long time had to be very special welling to put a lot of hours for little pay, and the bare minimum benefits, change they mind very frecuente"

Reservations Agent (Former Employee) says

"worst company i worked for and horribly metrics based . . . i left at 90% but it was getting worse and the micomanagement was for the dogs. . . i don't recommend this company to anyone. . . ."

Teir 2 Call Center Agent (Former Employee) says

"The turnover rate is high because of the poor management. There are people who are more focused on firing you than training and advancing you. I had a second job as my mom's caregiver, as she needs a liver and a kidney transplant. They added a rule in their attendance policy saying that parent emergencies aren't excused, but kid emergencies were excused. Cons: Micromanagment, playing favorites"

Remote Customer Care Representative (Former Employee) says

"I enjoyed my job at Customer Direct, for the most part. But, from the get go, I was misled and things didn't go the way I was told. I was told before I was even hired that there would be FOUR weeks of training, and I barely received 2 weeks of training. The trainer rushed through everything and there were several days when the group didn't even hear her voice. Then, you go out on your own and start taking calls, and the company expects you to be perfect and to not make errors. The attendance policy is very shady and you accumulate attendance points without being notified. Customer Direct scheduled me when I could not work, so the job didn't end up working out for me. I did really enjoy the work itself, once I got the hang of it. The customers were fun and interesting to speak to, but the software used to document and change information runs slower than dial up. The pay is pretty good but if you are not perfect from the start then it may be a rough ride. Cons: Short Breaks, Poor Management, Lack of Communication, Attendance Policy"

Reservations Agent (Former Employee) says

"Offered the opportunity to work with serveral different properties in different areas Cons: Compensation, Travel"

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